Memberships and Payments

Redeeming a Gift Certificate

VIP Memberships on MovieStarPlanet

MovieStarPlanet makes it easy for everyone to access and benefit from VIP membership. With a total of 12 VIP membership packages available, everyone can be a famous movie star on MovieStarPlanet.

Our VIP memberships are divided into three categories:

  1. Normal VIP
  2. Elite VIP
  3. STAR VIP

There are four packages available within each category. The package determines how long your membership will be active:

  1. 1 week
  2. 1 month
  3. 3 months
  4. 1 year

Benefits:

Each package has its own unique benefits. Depending on the package purchased, VIP membership gives users some or all of the following benefits:

  • More Fame - Fame is how users level up
  • Increase in the number of friends allowed
  • Loads of StarCoins - virtual currency of MovieStarPlanet
  • Lots of Diamonds - exclusive VIP currency of MovieStarPlanet
  • Can give more autographs
  • More spins of the daily StarCoin wheel
  • Exclusive VIP shop items
  •  Daily StarCoins and Diamonds

 

VIP membership packages and prices

Click here to read the Frequently Asked Questions on VIP Membership

Gift Certificates

MovieStarPlanet has four gift certificate options to suit every occasion:

  1. 1 Week STAR VIP Membership
  2. 1 Month STAR VIP Membership
  3. 3 Month STAR VIP Membership
  4. 1 Year STAR VIP Membership 

To purchase a MovieStarPlanet Gift Certificate click here.

Redeeming a Gift Certificate

  1. Log on to your MovieStarPlanet account
  2. Click the 'Settings' button in the top right corner of your screen
  3. Click the 'Redeem Gift Certificate' button
  4. Type in the code on your gift certificate and press OK

Important information about gift certificates

  1. Gift certificates cannot be exchanged for real money
  2. Gift certificates can only be redeemed once
  3. The redemption code on the gift certificate is for the length of membership stated only. Once redeemed, the Elite VIP membership will expire after the stated length of time, i.e. 1 week, 1 month, 3 months or 1 year.

Making payments/purchases on the Website

If users are under 18 years of age or do not pay their own bills, permission must be gained from either a parent or guardian, the person who pays the bills, or the card holder before making any purchase on the MovieStarPlanet website. If any unauthorized payment is made on MovieStarPlanet - regardless of payment method - the user account will be permanently deleted. In addition, if users do not abide by the MovieStarPlanet Terms & Conditions, the account may be terminated and any StarCoins, chat and active content assigned to the profile will be lost. Please note that this is also the case if users delete their own MovieStarPlanet account.

Terms of sale

When users purchase a VIP membership, they are able to purchase special VIP virtual clothes, items, animations, etc. ("Virtual Goods") in the game, for the period of their membership. VIP memberships and products, including StarCoins, Diamonds and bonus features, are provided as soon as payment is completed and MovieStarPlanet has been notified by its payment provider. All prices on MovieStarPlanet include VAT and are subject to change without notice.

Star Coins, whether purchased or earned can only be used to purchase virtual goods on the MovieStarPlanet website.

StarCoins cannot be transferred to another user and have no cash value. Therefore, users cannot redeem or be granted a monetary refund for unused StarCoins from MovieStarPlanet.

Credit card security

MovieStarPlanet uses a third party payment provider and therefore we do not store any credit card or bank account information. All credit card and bank account information is stored by the payment provider in encrypted form in a high security computer centre. All collection and storage of sensitive information by the payment provider conforms to the requirements of the Data Protection Act and fully complies with all international security standards as well as to Danish industry security standards

Refunds

Once purchases are made on the MovieStarPlanet website (including VIP membership, StarCoins and virtual goods), users forgo their right to a monetary refund. Exceptions to this are made at the sole discretion of MovieStarPlanet. To dispute a purchase please contact MovieStarPlanet - click here.

FREQUENTLY ASKED QUESTIONS

How do I upgrade my existing VIP Membership?

Upgrading your VIP membership is easy. If you have an active VIP membership (Normal/Super), you can upgrade to the next level of VIP by paying the difference between the two packages. It is worked out automatically for you and the total price depends on how many days of VIP you have remaining and which package you originally purchased.

What happens if I have Recurring Payments turned on, and I upgrade at the same time?

You can still upgrade your VIP if you have recurring payments turned on. You will, however, be required to pay the difference between the two packages as a one-off charge. When your next payment is due, you will be automatically charged according to the new VIP membership you selected.

What happens to my current Recurring Payments if I don't upgrade?

If you have recurring payments activated and you don't want to upgrade to one of the new packages, nothing will change - it will stay the same. This means you will be charged the same amount as before and you will get the same content/benefits.

Where are the old gift certificates, and what happens if I use one?

The old gift certificates have been replaced by four new gift certificates for the range of Elite VIP memberships. If you have one of the old gift certificates, you will still be able to use it and receive everything that is on it.

Please note that the old certificates contain Normal VIP, and not Super or Elite VIP.

What happens if I have Recurring Payments turned on, and I use a gift certificate?

You can still use a gift certificate if you have recurring payments turned on. As soon as you activate your gift certificate, your previous VIP membership will be paused, and your new gift certificate membership will be activated instead. Once your gift certificate membership expires, your normal (recurring) VIP membership will be re-activated.

What will happen to the StarCoins and Diamonds packages?

The old StarCoins and Diamonds packages will be replaced by new Top-Up packages that function in much the same way. However, they have now been given their own menu so you will never again mistake them for VIP packages.

What are daily spins?

Depending on which VIP membership you have, you will receive extra daily spins of the StarCoin wheel. You can now see how many spins you have left under each of the StarCoin wheels when you log in. You can see more exact details when you log into your MovieStarPlanet account and look under our 'Details' page when looking at our VIP options!

What are daily StarCoins and Diamonds?

We have introduced a brand new concept to MovieStarPlanet; Daily StarCoins and Diamonds.

With the Elite VIP memberships you will get daily StarCoins and Diamonds in your Fame Magazine every day! This is just a little way for us to say thank you for being a MovieStarPlanet VIP.